Terms of Service

Last updated: 2026-05-04 Effective date: 2026-05-04

These Terms of Service (the "Terms") form a binding agreement between EURL PivoSide ("PivoCloud", "we", "us", or "our") and the person or legal entity using our services (the "Customer", "you", or "your").

By creating an account, deploying a workload, or otherwise using the Service, you confirm that you have read, understood, and accepted these Terms. If you do not agree, you may not use the Service.

1. Who we are

EURL PivoSide Registered office: E1 S6 Station 13, premier étage, Incubateur du Cyber Parc de Sidi Abdellah, Rahmania, Alger, Algeria Commercial Register (RC): 16/00 - 1022334 B26 Tax ID (NIF): 002616102233482 Statistical ID (NIS): 0 026 1648 00155 48 Share capital: 2,000,000 DA

Contact: support@pivocloud.com

2. Definitions

• Service — the PivoCloud platform, including the website, the dashboard, the deployment platform (PaaS), the managed database service (DBaaS), the API, the documentation, and any future feature we make available under the PivoCloud brand.
• Account — your authenticated user space on PivoCloud.
• Customer Content — any application code, container images, configuration, secrets, database content, files, logs, or data that you upload, deploy, or generate through the Service.
• Documentation — the user-facing technical documentation published on pivocloud.com.
• Subscription — your active commercial relationship with PivoCloud (free tier, trial credit, or paid plan).
• Privacy Policy — the document available at pivocloud.com/privacy that describes how we handle personal data.
• Algerian law — the laws and regulations of the People's Democratic Republic of Algeria, including but not limited to Law 18-07 of 10 June 2018 and Law 25-11 of 24 July 2025 on personal data protection.

3. Eligibility

To use the Service, you must:

• be at least 18 years old, or be a legal entity validly constituted;
• have the legal capacity to enter into a binding contract;
• comply with Algerian law and the law of any other jurisdiction that applies to your activity;
• not be a person or entity subject to international sanctions that prohibit our doing business with you.

If you create an Account on behalf of a legal entity, you confirm that you are authorised to bind that entity to these Terms.

4. Account

4.1 Registration

To use the Service, you must create an Account with a valid email address and a password meeting our security requirements.

4.2 Accuracy

You agree to provide accurate and up-to-date information, and to keep your Account information current. We may suspend an Account whose information is materially false or impossible to verify.

4.3 Security

You are responsible for keeping your password and any API keys confidential. You must notify us promptly at legal@pivocloud.com if you suspect unauthorised access to your Account.

4.4 One Account per identity

A single person or legal entity must use a single Account, except where we explicitly authorise multiple Accounts (for example, separate environments for separate companies). Using multiple Accounts to circumvent free-tier limits is a breach of these Terms.

5. The Service

5.1 What the Service does

PivoCloud provides:

• Application deployment — running container-based workloads from a Dockerfile or a Docker Compose file on managed infrastructure;
• Managed databases (DBaaS) — provisioning and operating PostgreSQL (and, in the future, MySQL and other engines) with automated backups, monitoring, and SSL;
• Operational tooling — dashboard, logs, status page, support.

The Service is described in more detail in the Documentation. The Documentation is part of these Terms by reference; any conflict is resolved in favour of these Terms.

5.2 Hosting region

You can choose to host your workloads in Algeria (when available) or in our European region. Each region has its own legal and operational characteristics; please review the Documentation and the Privacy Policy before choosing.

5.3 Roadmap and changes

We continuously improve the Service. We may add, modify, or discontinue features. For material changes that reduce functionality you actively use, we will give you reasonable notice and, where applicable, a migration path. We have no obligation to maintain a feature that has been clearly labelled as "beta", "experimental", or "preview".

6. Acceptable use

You agree not to use the Service:

• to host or distribute content that is illegal under Algerian law or under the law of the country where the data subjects reside;
• to host or transmit malware, phishing pages, botnet command-and-control, ransomware infrastructure, or any tooling primarily designed to attack third-party systems;
• to send unsolicited bulk communications (spam) or to operate open relays;
• to mine cryptocurrency in a way that is not the expected workload of your application (we do not allow dedicated mining workloads);
• to circumvent the resource quotas of your plan or to abuse the free tier;
• to attempt to gain unauthorised access to our systems, to other Customers' workloads, or to the underlying infrastructure;
• to perform load testing or vulnerability testing against the Service without our prior written authorisation;
• to violate the intellectual property rights, privacy rights, or any other right of a third party.

We may suspend or terminate any Account that breaches this Section, with or without notice depending on the severity of the breach.

7. Customer Content

7.1 Ownership

You own your Customer Content. We claim no ownership over it.

7.2 Licence to operate the Service

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process your Customer Content only to the extent strictly necessary to operate the Service, provide support, perform backups, and comply with the law. This licence ends when you delete the Customer Content or terminate your Account, subject to the retention periods described in Section 14.

7.3 Your responsibility

You are solely responsible for your Customer Content, including:

• its lawfulness;
• the rights you have or do not have to host or process it;
• compliance with personal data law (Law 18-07, Law 25-11, and where applicable foreign law) for any personal data you store;
• the security of your application, of your container images, of your database credentials, and of any secret you bring into the Service.

7.4 Data protection

When you process personal data through the Service, you act as a data controller (or as a processor on behalf of your own customers) and we act as a data processor under your instructions. We will, on request, sign a Data Processing Agreement (DPA) compliant with Law 18-07. Contact legal@pivocloud.com.

7.5 No access to content

We do not access the content of your databases or your application data unless strictly necessary for support, and only after we ask for your explicit permission, except when required by law or to prevent imminent harm to the platform or to a third party.

8. Fees, payment, and taxes

8.1 Plans and prices

Plans and prices are published at pivocloud.com/pricing. Prices are denominated in Algerian Dinar (DA) and are exclusive of any tax unless explicitly stated.

8.2 Billing cycle

Paid plans are billed monthly in advance, unless another cycle is agreed in writing. The first billing day is the day of subscription; renewals occur on the same calendar day each month.

8.3 Payment methods

We currently accept BaridiMob for payment in DA. Other Algerian payment methods (CIB, Dahabia) will be added as they become available. International payment methods may be offered for certain plans.

8.4 Trial credits

We may offer free credits (currently 1,200 DA of credit on signup). Free credits:

• have no cash value and cannot be refunded or transferred;
• expire on the date communicated at the time of attribution;
• can only be used for eligible plans;
• can be modified or revoked by us at any time, without retroactive effect on credits already consumed.

When a free credit expires, the resources you provisioned with it will follow the suspension and termination process described in Section 12, unless you upgrade to a paid plan beforehand.

8.5 Late payment

If a payment fails or is overdue:

• we will notify you and retry payment for up to 7 days (the "grace period");
• after the grace period, we may suspend the affected resources;
• after 30 days of unpaid balance, we may terminate the Account in accordance with Section 12.

Algerian law allows us to claim default interest at the legal rate on overdue invoices.

8.6 Taxes

Prices do not include any tax that applies to your jurisdiction or to the Service. You are responsible for paying any tax owed on your use of the Service, except for taxes on PivoCloud's net income.

8.7 Price changes

We may change prices for new subscription periods. We will give you at least 30 days' notice before a price change takes effect. Customers enrolled in our alpha price-lock keep their current price for the period communicated at signup (currently 12 months from signup).

8.8 Refunds

Subscription fees are non-refundable, except where Algerian consumer law mandates otherwise or where we explicitly grant a refund as a goodwill gesture.

9. Service availability and SLA

9.1 Status

The current state of the Service is published at status.pivocloud.com. The status page lists ongoing incidents, the historical uptime of each public component, and the maintenance schedule.

9.2 SLA by plan

Each paid plan publishes its own availability target (currently 99% / 99.5% / 99.9% depending on the tier). The exact terms — credit for downtime, exclusions, claim procedure — are described per plan in the Documentation.

9.3 Maintenance

Routine maintenance is announced at least 48 hours in advance on status.pivocloud.com. Emergency maintenance may be performed at any time when needed to protect the Service or Customer data.

9.4 No SLA on free tier or beta features

The free tier and any feature labelled "beta", "experimental", or "preview" are provided without any availability commitment.

10. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service, and to use it only to perform under these Terms.

This obligation does not apply to information that:

• is or becomes public without breach of this Section;
• was lawfully known to the receiving party before disclosure;
• is independently developed without use of the disclosing party's confidential information;
• must be disclosed under a legal or regulatory obligation, in which case the receiving party will, where lawful, notify the disclosing party in advance.

This obligation survives the termination of the Service for a period of 5 years.

11. Intellectual property

11.1 Our IP

PivoCloud, the PivoCloud name and logo, the website, the dashboard, the API, and all associated software are the exclusive property of EURL PivoSide. No provision of these Terms transfers any intellectual property right from us to you.

11.2 Your IP

Your Customer Content remains your property. Our use of it is limited to what Section 7.2 authorises.

11.3 Open-source components

The Service uses open-source components, which are licensed under their respective open-source licences. Nothing in these Terms restricts your rights under those licences.

11.4 Feedback

If you give us feedback or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use that feedback to improve the Service, without obligation of attribution or payment.

12. Suspension and termination

12.1 Termination by you

You may terminate your subscription at any time from the dashboard. Termination becomes effective at the end of the current billing period; you are not entitled to a pro-rata refund.

12.2 Termination by us

We may terminate your subscription, with 30 days' notice, for convenience.

We may suspend or terminate immediately, without notice, in case of:

• a material breach of Section 6 (Acceptable use);
• a serious security incident caused by your workload;
• a payment overdue beyond the grace period;
• a court order or a request from a competent authority;
• fraud, identity falsification, or any conduct that endangers the Service or other Customers.

12.3 Effects of termination

When the subscription ends:

• you lose access to the dashboard and to your workloads;
• your Customer Content is retained for 30 days to allow recovery, unless we are required by law to delete it earlier;
• after the 30-day window, your Customer Content is permanently deleted, except for data we must keep for legal or accounting reasons (see the Privacy Policy);
• any outstanding fees become due immediately.

12.4 Data export

During the 30-day window, you can ask us to export your Customer Content in a standard format. We will assist on a best-effort basis, free for plans above the free tier.

13. Warranties

13.1 Limited warranty

We warrant that the Service will be provided with the level of care reasonably expected from a professional cloud provider in Algeria.

13.2 Disclaimer

To the maximum extent permitted by Algerian law, the Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every specific need you have. We do not warrant any third-party product, image, or service used through the Service.

14. Limitation of liability

14.1 Our liability

Our total cumulative liability arising out of or related to the Service is limited, per claim, to the amount you have paid to PivoCloud during the 12 months preceding the event giving rise to liability. For free-tier or trial Customers, our liability is capped at 10,000 DA.

14.2 Excluded damages

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, loss of business opportunity, loss of reputation, even if the party has been advised of the possibility of such damages.

14.3 Customer data

While we operate backups and disaster-recovery procedures, you remain responsible for maintaining your own off-platform backups of any Customer Content critical to your business. We strongly recommend that you regularly test your disaster-recovery plan.

14.4 Carve-outs

Nothing in this Section limits liability for:

• death or personal injury caused by negligence;
• gross negligence or intentional misconduct;
• breach of confidentiality under Section 10;
• liability that cannot be limited by Algerian law.

15. Indemnification

You agree to indemnify and hold harmless PivoCloud, its directors, employees, and agents against any claim, damage, or cost (including reasonable legal fees) arising from:

• your Customer Content;
• your breach of Section 6 (Acceptable use);
• your breach of Section 7 (Customer Content responsibility);
• your violation of any third-party right;
• your violation of any law applicable to your use of the Service.

16. Force majeure

Neither party is liable for any delay or failure to perform that results from a force majeure event, including but not limited to: natural disaster, war, civil unrest, government action, internet outage at the national level, prolonged power outage, large-scale cyberattack against shared infrastructure, or pandemic. The affected party will notify the other party as soon as reasonably possible and will resume performance as soon as the force majeure event ends.

17. Changes to these Terms

We may update these Terms to reflect changes to the Service or to applicable law. When we make a material change, we will notify you by email and on the dashboard at least 30 days before the new version takes effect. If you continue to use the Service after the new version takes effect, you accept the updated Terms. If you do not accept them, you must terminate your subscription before the effective date.

We keep an archive of previous versions; you can request access at legal@pivocloud.com.

18. Governing law and disputes

18.1 Governing law

These Terms are governed by Algerian law.

18.2 Amicable resolution

Before bringing a dispute before a court, the parties agree to attempt an amicable resolution by writing to legal@pivocloud.com. The amicable phase lasts 30 days from receipt of the first written notice.

18.3 Jurisdiction

If amicable resolution fails, any dispute relating to these Terms or to the Service falls under the exclusive jurisdiction of the competent courts of Alger, except where Algerian law gives the consumer the right to bring a claim before the court of their place of residence.

19. Miscellaneous

19.1 Entire agreement

These Terms, the Privacy Policy, the Documentation, and any plan-specific terms communicated to you in writing form the entire agreement between you and PivoCloud regarding the Service.

19.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions stay in force, and the unenforceable provision is replaced by an enforceable provision that reflects the original intent as closely as possible.

19.3 No waiver

A failure or delay by either party to exercise a right under these Terms is not a waiver of that right.

19.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

19.5 Notices

We may send you notices by email to the address registered on your Account, by message on the dashboard, or by publication on the website. Notices to us must be sent to legal@pivocloud.com or to our registered office.

19.6 Language

These Terms are published in English. A French version may be made available later; in case of conflict between the two, the English version prevails until the French version is explicitly designated as authoritative.

20. Contact

EURL PivoSide — Legal Email: legal@pivocloud.com General support: support@pivocloud.com Postal: E1 S6 Station 13, premier étage, Incubateur du Cyber Parc de Sidi Abdellah, Rahmania, Alger, Algeria